What to do if the mouse cursor/pointer disappears or does not appear – Windows 10

 When using a Windows 10 computer, the mouse cursor (mouse pointer) may suddenly disappear and not be displayed.


what is mouse cursor?
Mouse Cursor


This issue can occur not only with USB mice but also with wireless mice and laptop touchpads.

Problems often occur after a mouse change, Windows Update, driver update, etc.

In this article, we will introduce in detail what to do when the mouse cursor disappears or does not appear in Windows 10.

Action 1: Reconnect the mouse

In some cases, the mouse cursor may not be displayed due to a problem with the mouse connection.

Therefore, remove the mouse from the USB port of your computer and try connecting it again.

If you have a wireless mouse, try turning the mouse off and then on again if it has a power button. Also, make sure that the mouse itself is not dead or dead.

After reconnecting the mouse, move the mouse to see if the mouse cursor works properly. If the pointer does not appear after reconnecting, proceed to the next action

Action 2: Enable/disable the touchpad

If you are using the touchpad on your laptop, it is possible that the touchpad feature is disabled and the mouse cursor does not appear.

Therefore, try using one of the following methods to enable/disable the touchpad.

Method 1: Enable with a shortcut key

Depending on the computer model, you may be able to enable the touchpad function by entering a shortcut key.

The shortcut key for enabling/disabling the touchpad differs depending on the manufacturer and model number of the computer.

Therefore, if you do not know the key to switch the function, try the following shortcuts in order or refer to the instruction manual.

  • Fn key + space key
  • Fn key + F1 key
  • Fn key + F3 key
  • Fn key + F5 key
  • Fn key + F9 key
  • Fn key + F11 key

Method 2: Enable in touchpad settings

You can also switch the touchpad function from the Windows settings. To switch from the Windows settings, follow the procedure below.

  1. Right-click on “Windows Mark” and select “Run”.
  2. In the Name field, type ms-settings: devices-touchpad and press Enter.
  3. The touchpad settings screen opens. If the “touchpad” switch is “off”, switch it to “on”.
    • If you can only operate the keyboard, you can use the Tab key and the arrow keys to move the cursor to the switch, and then press the space key to switch the switch.

Method 3: Enable mouse properties

If you can’t enable the touchpad using the above method, try enabling the feature from the mouse properties.

  1. Right-click on “Windows Mark” and select “Run”.
  2. In the Name field, type ms-settings: mouse touchpad and press Enter.
  3. When the “Mouse” settings screen opens, press the Tab key several times to select “More Mouse Options” with the Enter key.
  4. When “Mouse Properties” is displayed, enter the shortcut key “Shift + Tab” and use the arrow keys to open the “Device Settings (or TouchPad)” tab.
  5. If the touchpad is disabled, use the Tab key to select Enabled and press Enter.
  6. Select OK with the Tab key and press Enter to close the window.

After enabling the touchpad function, check if the mouse cursor is displayed normally.

Action 3: Remove unnecessary devices and restart your computer

In some cases, the mouse cursor may not appear due to a temporary problem with the Windows system.

Also, if you have multiple external devices connected to your computer, the functions may interfere and the mouse may not function properly.

Therefore, try rebooting with unnecessary devices removed. Specifically, follow the procedure below.

  1. Enter the shortcut key “Windows key + X key”.
  2. Use the arrow keys to select Shutdown and Sign Out → Shutdown and press Enter to execute.
  3. Remove all USB devices from your computer except the mouse and keyboard.
  4. Press the “Power Button” to start your computer.

If you can restart your computer with the above procedure, check if the mouse cursor is displayed normally and works.

Action 4: Update the mouse driver

The mouse cursor may not be displayed due to a problem with the device driver of the mouse or a problem.

Therefore, performing a mouse driver update may resolve the issue of pointers not appearing.

Follow the steps below to update the mouse device driver.

  1. Enter the shortcut key “Windows key + X key”. When the menu is displayed, use the arrow keys to select “Device Manager” and press the Enter key.
  2. When Device Manager appears, press the Tab key once and use the arrow keys to hover the blue cursor over Mouse and other pointing devices.
  3. With Mouse and other pointing devices selected, press the right arrow key to expand the tree.
  4. Use the arrow keys to select the “driver name for your mouse (or touchpad)” in the tree and press Enter.
    • Depending on the mouse, it may appear in other trees. If there is no applicable item, expand the tree of “Universal Serial Bus Controller” and “Bluetooth” and check it.
  5. The Properties window is displayed. Enter the shortcut key “Shift + Tab” and use the arrow keys to open the “Driver” tab.
  6. Select the Update Driver button with the Tab key and press Enter.
  7. The Update Driver window is displayed. Select “Search for drivers automatically” and press Enter to execute.
  8. When you find an updateable driver, select “Update Driver” to perform the installation.
  9. To close the window, use the Tab key to select Close and press Enter.

After updating the mouse driver, check that the mouse cursor is displayed and it works properly.

Action 5: Roll back the mouse driver

If the mouse cursor disappears due to Windows Update or a mouse driver update, there may be a problem with the latest version of the driver.

Therefore, rolling back the mouse driver and reverting to the previous version may resolve the mouse cursor issue.

To roll back the mouse driver, follow these steps:

  1. Open Device Manager and open the Properties window for your mouse (or touchpad).
    • The procedure to open the “Properties” window is the same as “Action 4: Update the mouse driver”.
  2. After opening the Properties window, enter the shortcut key Shift + Tab and use the arrow keys to open the Driver tab.
  3. Use the Tab key to select the Undo Driver button and press Enter.
  4. Follow the instructions on the screen to complete the process.
  5. Enter the shortcut key “Windows key + X key”, use the arrow keys to select “Shutdown and sign out” → “Restart”, and press the Enter key to execute.

If you can roll back the above mouse driver to the previous version, check if the mouse cursor is displayed normally.

Action 6: Reinstall the mouse driver

If the mouse cursor does not appear after updating or rolling back the mouse driver, try reinstalling the driver.

Reinstalling the mouse driver can fix problems such as driver corruption.

To reinstall the mouse driver, follow these steps:

  1. Open Device Manager and open the Properties window for your mouse (or touchpad).
    • The procedure to open the “Properties” window is the same
  2. After opening the Properties window, enter the shortcut key Shift + Tab and use the arrow keys to open the Driver tab.
  3. Select the Uninstall Device button with the Tab key and press Enter.
  4. When the confirmation screen is displayed, press “Uninstall” to execute the uninstallation.
    • If there is a “Remove driver software for this device” checkbox, uninstall it without checking it.
  5. After the uninstallation is complete, restart your computer. The mouse driver will be automatically reinstalled when you restart.

If you can reinstall the mouse driver by the above procedure, operate the mouse and check if the cursor is displayed normally.

Action 7: Resize and restore the mouse pointer

It is possible that the pointer is not displayed properly due to a problem with the display settings of the mouse pointer.

In particular, if the cursor is moving but not displayed, or if right-clicking is available, there may be a problem with the mouse pointer display settings.

The above problems can often be resolved by resizing the mouse pointer. Therefore, try the following steps to resize the mouse pointer and see if the problem persists.

  1. Enter “Windows key + R key” to specify the file name and open the execution window.
  2. Type ms-settings: mouse touchpad in the Name field and press Enter.
  3. The “mouse” setting screen opens. Press the Tab key several times to move the cursor to “Adjust the size of the mouse and cursor” and press the Enter key.
  4. Press the Tab key several times to select the Resize Pointer cursor and use the arrow keys to resize it.
  5. After resizing the pointer, resize it when the cursor appears.

If the cursor does not appear after resizing the mouse pointer, continue trying to restore the mouse pointer display to the default settings.

To return the mouse pointer display to the standard settings, follow these steps:

  1. Follow the same procedure to open the “mouse” setting screen.
  2. Press Tab several times to move the cursor to “More Mouse Options” and press Enter.
  3. When the Mouse Properties window appears, press the shortcut key Shift + Tab to open the Pointer tab.
  4. Use the Tab key to select “Default Settings” and the Enter key to select.
  5. Use the Tab key to select Apply, press Enter, and then select OK to close the settings window.

After returning the mouse pointer display to the standard setting, check whether the mouse pointer is displayed normally.

Action 8: Run Windows Update

The mouse cursor may not be displayed properly due to a problem with the Windows system or driver version.

Therefore, try running Windows Update to apply the latest updates. To run Windows Update:

  1. Enter “Windows key + R key” to specify the file name and open the execution window.
  2. Type ms-settings: windows update and press Enter.
  3. Press the Tab key several times to select “Check for Updates” and press the Enter key to execute.
  4. Make sure Windows is up to date.
    • If the “Restart” or “Download” button is displayed, select it with the Tab key to apply the update.

After updating Windows to the latest state, restart your PC and check if the mouse cursor is displayed normally.

If the mouse cursor disappears on the window of a particular application, such as VMware View, you can display the cursor by modifying the registry.

If the cursor on the application window disappears, try modifying the registry by following these steps:

  1. Enter “Windows key + R key” to specify the file name and open the execution window.
  2. Type Regedit and click OK.
  3. Expand the tree in the left pane and move to the next key.
    HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionPoliciesSystem
  4. With the System key selected, right-click EnableCursorSuppression in the right pane and select Modify.
  5. If “Value data” is “1”, change it to “0” and click “OK”.
  6. Restart your PC to reflect the registry.

After restarting the PC, start the application again and check if the mouse cursor is displayed.

Action 10: Disable hardware acceleration

If you don’t see the mouse cursor in a particular application, it may be due to the application’s hardware acceleration capabilities.

This issue can occur especially in browsers such as Google Chrome and Firefox.

Therefore, try disabling the hardware acceleration feature in the application settings.

To disable the function in the browser, follow the steps below.

  • GoogleChrome : Switch the “3-point mark”-> “Settings”-> “Detailed settings”-> “Use if hardware acceleration is available” switch to “Off” in the upper right corner.
  • Firefox : Uncheck “Menu Button”-> “Options”-> “Use Recommended Performance Settings” in the upper right corner and uncheck “Use Hardware Acceleration (If Possible)”.
  • Microsoft Edge : Uncheck “Gear Icon”-> “Internet Options”-> “Advanced”-> “Use Software Rendering Instead of GPU Rendering” in the upper right corner.

If the mouse cursor is not displayed and the setting is difficult, use the Tab key, arrow key, and Enter key to set.

Action 11: Disable the audio driver

Some users have reported that disabling audio drivers such as NVIDIA High Definition Audio has resolved the mouse cursor issue in some PC environments.

Therefore, try disabling the audio driver and see if the mouse cursor is displayed properly.

To disable the audio driver, follow these steps:

  1. Enter the shortcut key “Windows key + X key”. When the menu is displayed, use the arrow keys to select “Device Manager” and press the Enter key.
  2. When Device Manager appears, press the Tab key once and use the arrow keys to hover the blue cursor over Mouse and other pointing devices.
  3. With Sound, Video, and Game Controllers selected, press the right arrow key to expand the tree.
  4. If you have multiple audio drivers in your tree, use the arrow keys to select the “Unused driver name” and press Enter.
  5. The Properties window is displayed. Enter the shortcut key “Shift + Tab” and use the arrow keys to open the “Driver” tab.
  6. Select the Disable Device button with the Tab key and press Enter.
  7. When the confirmation dialog appears, use the arrow keys to select Yes and press Enter.
  8. Select OK with the Tab key and press Enter.

After disabling the audio driver, make sure the mouse cursor is displayed properly.

If there is no sound or the problem persists, follow the same steps and select “Enable Device” to restore the settings.

Action 12: Repair system files

It is quite possible that the mouse cursor does not appear due to a corrupted Windows system file.

Therefore, if the above methods do not resolve the mouse cursor problem, try repairing system files.

To perform a system file repair, follow these steps:

  1. Enter the shortcut key “Windows key + X key”. When the menu appears, use the arrow keys to select “Windows PowerShell (Administrator)” and press the Enter key to start it.
  2. Enter the following command and press the Enter key to execute it.
    sfc /scannow
  3. After the System File Checker tool is complete, run the following command:
    DISM.exe /Online /Cleanup-image /Restorehealth
  4. Restart your PC when the automatic repair is complete.

After the system file repair is complete, verify that the mouse cursor is displayed successfully.

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